TERMS OF SERVICE

Last Updated: September 20, 2026

Welcome to Velvet Glow. These Terms of Service govern your use of our website, velvetglow.pk, and your purchase of products and services through our online store.

By accessing or using our website, placing an order, or purchasing products from Velvet Glow, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Velvet Glow operates this online store using Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

1. GENERAL TERMS

By using our website, you confirm that you are legally permitted to enter into agreements under the laws applicable to you.

You agree to provide accurate, complete, and current information when placing an order, creating an account, or communicating with us.

We reserve the right to refuse service, cancel orders, or limit quantities where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

2. OUR PRODUCTS

Velvet Glow offers beauty, personal-care, fragrance, fashion, and lifestyle products, including:

• Skincare

• Makeup and cosmetics

• Haircare

• Perfumes and fragrances

• Watches

• Fashion accessories

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, photography, or manufacturer packaging.

We reserve the right to correct errors, update product information, or discontinue products at any time without prior notice.

3. PRODUCT AVAILABILITY

Product availability may change without notice.

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we may contact you regarding the available options, including replacement, cancellation, or refund where applicable.

4. PRICES AND PAYMENTS

All product prices displayed on our website are shown in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change prices, promotions, discounts, or product offers at any time without prior notice.

The price applicable to your order is the price displayed at the time your order is placed, subject to any obvious pricing errors.

You agree to provide valid and accurate payment information when completing a purchase.

Orders may be subject to verification before they are accepted and processed.

5. ORDER ACCEPTANCE

Placing an order through our website does not automatically guarantee acceptance of that order.

We reserve the right to accept, reject, cancel, or limit an order for reasons including:

• Product availability

• Incorrect pricing or product information

• Payment issues

• Incorrect customer information

• Suspected fraudulent or unauthorized activity

• Shipping or delivery limitations

• Violation of these Terms of Service

If we cancel an order after payment has been received, we will arrange an appropriate refund where applicable.

6. SHIPPING AND DELIVERY

We aim to process and deliver orders within the estimated timeframes provided on our website.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances outside our control.

Customers are responsible for providing an accurate name, address, phone number, and other required delivery information.

For detailed information about delivery charges, processing times, and delivery conditions, please refer to our Shipping Policy.

7. RETURNS, EXCHANGES AND REFUNDS

Our return, exchange, and refund procedures are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Certain products may not be eligible for return or exchange due to hygiene, health, safety, or product-specific considerations.

8. ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

This may include product descriptions, prices, availability, images, promotions, specifications, and other website content.

We reserve the right to correct errors and update information at any time.

9. INTELLECTUAL PROPERTY

All content on the Velvet Glow website, including but not limited to:

• Logos

• Brand names

• Text

• Product descriptions

• Images

• Graphics

• Website design

• Videos

• Page layouts

• Promotional materials

is owned by or licensed to Velvet Glow, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

10. PROHIBITED USES

You agree not to use our website or services:

• For any unlawful purpose

• To violate applicable laws or regulations

• To attempt unauthorized access to our website or systems

• To interfere with the operation or security of our website

• To submit false or misleading information

• To engage in fraudulent activities

• To collect or misuse personal information belonging to others

• To upload malicious software, viruses, or harmful code

• To reproduce or exploit our website content without authorization

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

11. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, applications, payment providers, delivery companies, social media integrations, or links to external websites.

Third-party services may operate under their own terms and privacy policies.

Velvet Glow is not responsible for the content, availability, security, or policies of third-party websites or services that we do not control.

12. USER REVIEWS AND CONTENT

If you submit a product review, comment, photograph, feedback, or other content to Velvet Glow, you agree that:

• The content is truthful and not misleading.

• You have the right to submit the content.

• The content does not violate another person's rights.

• The content does not contain unlawful, abusive, offensive, or harmful material.

By submitting content, you grant Velvet Glow permission to use, reproduce, display, and publish that content for legitimate business, marketing, and promotional purposes, subject to applicable law.

We reserve the right to remove content that we believe violates these Terms or is inappropriate for our website.

13. PERSONAL INFORMATION

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for additional information about your privacy and data rights.

14. DISCLAIMER

To the extent permitted by applicable law, Velvet Glow provides the website and its services on an "as available" basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors.

• All information will always be complete or accurate.

• The website will be completely free from security risks or harmful elements.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velvet Glow will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to limit your statutory consumer rights.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Velvet Glow and its representatives harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms

• Your misuse of our website

• Your violation of applicable laws

• Your infringement of another person's rights

17. TERMINATION

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms or engaged in fraudulent, unlawful, abusive, or harmful activity.

Any provisions that are intended to survive termination, including intellectual property, liability, and applicable legal provisions, will remain in effect where applicable.

18. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

19. GOVERNING LAW

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms or your use of our services will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts or authorities.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights or protections available to you under applicable law.

20. CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our services, please contact us:

Velvet Glow
Raiwind City, Lahore, Punjab, Pakistan

Email: velvetglow.pk99@gmail.com
Phone: +92 300 4602395

For questions regarding an existing order, please include your order number so that we can assist you more efficiently.

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VELVET GLOW

Your Beauty. Your Style. Your Signature.

Thank you for shopping with Velvet Glow.