SHIPPING POLICY

Last Updated: September 2026

At Velvet Glow, we are committed to delivering your beauty, fragrance, and fashion essentials safely and conveniently. Please review our shipping information below before placing your order.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after your order is confirmed.

Once your order has been dispatched, you may receive a confirmation message with your delivery or tracking information, where available.

Orders placed on weekends or public holidays may be processed on the next business day.

2. DELIVERY TIME

Delivery times may vary depending on your location and courier service.

• Major Cities: Approximately 2–5 business days

• Other Areas: Approximately 3–7 business days

• Remote Areas: Delivery may take additional time

Delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

3. SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout based on your order and delivery location.

Free Delivery: Orders over Rs. 3,000 qualify for free standard delivery, subject to the applicable terms shown at checkout.

4. ORDER TRACKING

Where tracking is available, tracking details will be shared with you after your order has been dispatched.

Please allow some time for the courier tracking information to become active after dispatch.

5. DELIVERY ADDRESS

Please make sure your shipping address, phone number, and other delivery details are correct before completing your order.

Velvet Glow is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery information, please contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

6. DELIVERY ATTEMPTS

Our courier partner may make multiple delivery attempts. If the customer is unavailable or cannot be reached, the order may be returned to Velvet Glow.

Additional delivery charges may apply if the order needs to be shipped again.

7. DELAYED OR LOST ORDERS

While we work with reliable courier services, occasional delays may occur.

If your order has not arrived within the expected delivery period, please contact us so we can help check the status of your shipment.

In case of a confirmed lost shipment, we will work with the courier to resolve the issue and determine the appropriate solution.

8. DAMAGED PACKAGES

If your package appears damaged when delivered, please contact us as soon as possible.

For damaged, incorrect, or missing items, we may request photographs or other information to help us investigate the issue with the courier.

9. CASH ON DELIVERY

If Cash on Delivery (COD) is available for your location, the applicable payment option and charges will be displayed during checkout.

Please ensure that you are available to receive and pay for your order when it is delivered.

10. CONTACT US

If you have any questions about your shipment, delivery status, or shipping arrangements, please contact us:

Velvet Glow
Raiwind City, Lahore, Punjab, Pakistan

Email: velvetglow.pk99@gmail.com
Phone: +92 300 4602395

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

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VELVET GLOW

Your Beauty. Your Style. Your Signature.