RETURN & REFUND POLICY

Effective Date: September 20, 2026

At Velvet Glow, customer satisfaction is important to us. We carefully prepare and dispatch every order, and we want you to have a smooth and reliable shopping experience.

This Return & Refund Policy explains when a product may be returned, how to request a return, and how eligible refunds are processed.

1. RETURN ELIGIBILITY

Velvet Glow accepts eligible returns within 14 days of the date you receive your order.

To qualify for a return, the product must:

• Be unused, unworn, and in its original condition.

• Be returned with its original packaging, tags, labels, and accessories, where applicable.

• Not show signs of use, washing, damage, alteration, or misuse.

• Include valid proof of purchase or the relevant order number.

• Be returned within the applicable 14-day return period.

We reserve the right to refuse a return if the product does not meet these requirements.

2. HOW TO REQUEST A RETURN

Before sending any product back, you must contact Velvet Glow to request a return.

Please email us at:

velvetglow.pk99@gmail.com

Your return request should include:

• Order number

• Customer name

• Product name

• Reason for return

• Clear photographs or videos, where relevant

Please do not send products to our return address without receiving return instructions from us first. Unauthorized returns may not be accepted or processed.

Once your request has been reviewed and approved, we will provide the applicable return instructions.

Return Address

Velvet Glow
Raiwind City, Lahore, Punjab, Pakistan

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs and/or video of the product

• Photographs of the packaging, where applicable

After reviewing the information, we will determine the appropriate resolution in accordance with this policy.

4. BEAUTY, PERSONAL-CARE, AND HYGIENE PRODUCTS

For health, hygiene, and product-safety reasons, opened or used beauty and personal-care products may not be eligible for return.

This may include, but is not limited to:

• Makeup

• Skincare products

• Haircare products

• Perfumes and fragrances

• Personal-care products

If a beauty or personal-care product arrives damaged, defective, or incorrect, please contact us before opening or using it whenever possible.

5. NON-RETURNABLE ITEMS

The following products are generally not eligible for return:

• Used or opened beauty and personal-care products

• Personalized or customized products

• Sale, clearance, or promotional items

• Gift cards

• Products damaged through misuse, improper handling, or normal wear and tear

• Products returned without their original packaging, tags, or accessories where required

• Products that otherwise fail to meet the return conditions outlined in this policy

If you are uncertain whether your product qualifies for a return, please contact us before sending it back.

6. EXCHANGES

If you wish to exchange an eligible product for another item, size, color, or variant, please contact us before returning the product.

Exchanges are subject to:

• Product availability

• Return eligibility

• Inspection and approval of the returned product

If the requested replacement is unavailable, we may offer an alternative resolution where applicable.

7. REFUND PROCESS

Once your returned product is received, it will be inspected to determine whether it meets our return requirements.

We will notify you once the inspection has been completed and inform you whether your refund has been approved or declined.

If your refund is approved, the applicable amount will be refunded through the original payment method, where possible.

Please allow up to 10 business days after refund approval for the refund to be processed. Additional processing time may be required by your bank or payment provider before the refund appears in your account.

8. RETURN SHIPPING COSTS

Return shipping costs depend on the reason for the return.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, please contact us before arranging the return so we can provide the appropriate instructions.

For other eligible returns, the customer may be responsible for applicable return shipping costs.

9. REFUND LIMITATIONS

A refund may be declined if:

• The product does not meet our return conditions.

• The product has been used, damaged, altered, or mishandled after delivery.

• The return request was submitted after the applicable return period.

• The product is specifically excluded from returns under this policy.

Where a return is declined following inspection, we may contact you regarding the next steps for the product.

10. LATE OR MISSING REFUNDS

If your refund has been approved but has not appeared in your account after the applicable processing period, please first check with your bank or payment provider.

If you still have not received your refund, contact us at:

velvetglow.pk99@gmail.com

Please include your order number and refund details so we can assist you.

11. CONTACT US

For questions regarding returns, exchanges, or refunds, please contact:

Velvet Glow
Raiwind City, Lahore, Punjab, Pakistan
Email: velvetglow.pk99@gmail.com

We are committed to handling eligible returns fairly and providing clear communication throughout the process.

VELVET GLOW

Your Beauty. Your Style. Your Signature.